Privacy Policy
Please find below the statutory information on data protection. We ask you to read this privacy notice carefully.
This privacy notice describes how we process personal data which you provide to us as part of your
participation in the study within the Online Community and on this website. This declaration on data
protection applies exclusively to the site https://uk.mb-voice.com. The statement does not apply to other sites, services or products provided by us or third parties.
Who is the responsible party?
Kantar as data controller is responsible for processing your data within this community. Our contact details are as follows:
KANTAR GmbH
Landsberger Str. 284
80687 Munich/ Germany
t +49–89–5600-0
support.voice.uk@kantarcommunities.com
What is the purpose of the online community?
- The aim and purpose of our Online Community is to share and exchange opinions andexperience and discuss potential Mercedes-Benz brand, product and communication ideasdirectly between members of the online-community and our client Mercedes-Benz Mobility AG (previously known as Daimler Financial Services AG) and its subsidiaries (including Mercedes-Benz Financial Services UK Limited)
- We will from time to time send you invitations to your registered email address asking you to participate in new surveys or discussions within the Online Community. These will cover planned product launches, communication tools or marketing activities from Mercedes-Benz Mobility AG
- We will collect your information and feedback, analyse it and compare it with information from other users. The final reports however, which we prepare for Mercedes-Benz Mobility AG will be anonymised. The final results of the analysis will be used in marketing and product decisions of Mercedes-Benz Mobility AG
What is personal data within our community?
This includes, for example, your name, your e-mail address, your telephone number or your postal address, but also your individual contributions to the community - in other words, all information that makes your person identifiable.
Why and on what legal basis was I contacted?
We have contacted you because you have either given Mercedes-Benz Mobility AG your consent to this or you have otherwise become aware of us and have gone through our registration process.
Will my data be treated confidentially?
Yes - protection of your privacy is a matter of particular importance to Kantar. We will, therefore, treat your information with the utmost confidentiality. This means: your data will only be collected, processed or used to the extent you have permitted us to do so e.g. by accepting the terms of use or by explicit enquiry on our part.
Mandatory data to be part of the Online-Community are: email, username and answering the screening questions. Any additional profile data you provide is voluntary and does not need to be disclosed if you would prefer to keep it private.
Kantar GmbH works according to the EU General Data Protection Regulation and all other data protection provisions.
Do I have to participate in the online Community?
Your participation in the Online Community, the feedback that you provide to Mercedes-Benz Mobility AG, other members and us, as well as the receipt of invitation emails to new surveys, is based on your voluntary consent when registering on our Online Community. There will be no disadvantages for non-participation. If you participate, you can also withdraw your consent at any time, whereby any data processing up to the time of your withdrawal remains lawful. In order to withdraw your consent please send an email to support.voice.uk@kantarcommunities.com
Specific information on this website and the use of cookies
Collection of General Information when this website is used
When you access this website, general information is automatically collected. This information includes, for example, the type of web browser, the operating system used and the domain name of your Internet service provider. This information is mandatory when using the Internet. Furthermore, the collection of such data is technically required to ensure stability and security.
Anonymous information of this kind is statistically evaluated by us in order to optimise our Internet presence and the technology behind it. This information is also used to avert threats in the event of attacks on our information technology systems and to provide law enforcement authorities with the information necessary to prosecute criminals in the event of a cyber-attack.
Use of Cookies
Similar to many other websites, also this website use "cookies". Cookies are small text files that are transferred from a website server to your hard drive.
Cookies cannot be used to start programs or to transmit viruses to a computer. The information contained in cookies is used to help you navigate and display this website correctly. In addition, they serve to make the website more user-friendly and effective.
All cookies used are technically necessary for the provision of the community.
This list shows you which cookies we, our processors or third parties store:
| Cookie Name | Purpose | Persistence |
| SESS[Unique ID] | This cookie allows logging in and remembering which contact forms you have submitted. This cookie is essential for site functionality and the user experience. | Until the end of the browser session |
| PLa[Unique ID] | Drupal sets this cookie to enable a persistent login of the user via the "Stay logged in" option. | 30 days |
| Drupal.tableDrag.showWeight, has_js | Drupal sets these cookies to store user interface preferences. | 1 year |
| XRSF-TOKEN | This is a temporary cookie used for security while survey taking. It is only stored as long as the browser is open. | Length of session |
| Hash SessionID | This cookie is placed when you start a survey session on the same browser where you are working on another one. | Length of session - up to 1 year |
| QST | Appears when the Prevent multiple submissions option is enabled. The purpose of this cookie is to record the survey taken and prevent the user from taking the survey again. | 6 months |
| <surveyid><statedata>-reloadSession | This cookie is for surveys using an SSO Authenticator. This cookie helps inform Qualtrics what session to reload after the respondent leaves and comes back. | 15 mins |
| A hash of the url that may be appended with ‘-singleReload’ | Appears when you start a session with Save & Continue enabled. | Length of session - up to 1 year |
| QST | These cookies appear when you submit a survey session while allow respondents to finish later and prevent multiple submissions are enabled in the survey options. | n/a |
| TRACK_TLS1_0 | This cookie is used for tracking clients connecting to Qualtrics using TLS1.0. Qualtrics is working to deprecate TLS1.0 in the future. | 1 Year |
| AK_BMSC | This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for bot rate control rules. | 2 hours |
| BM_MI | This cookie is used to track the progress of the session through the browser validation detection method. | 2 hours |
| BM_SV | This cookie is used as part of the session validation detection method and keeps track of the number of HTML pages and Ajax requests the client makes. | 2 hours |
| BM_SZ | This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session. | 4 hours |
| _ABCK | This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user’s past behavior on a protected site. | 1 year |
| SEC_CPT | This cookie is used as part of the challenge action (Captcha, PoW, behavioral) available in the behavior anomaly detection method of Bot Manager Premier. This cookie tracks the state of the challenge process. | 5 to 120 minutes |
| AK_WFSESSION | This cookie is used as part of the Bot Manager Standard and Bot Manager Premier workflow validation feature. | 2 hours |
| n/a | Site History Session - This cookie tracks the Urls of the web pages that the user visited. The pages should have the project deployment code for tracking to work. | n/a |
| QSI_S_{ZoneID} | The cookie name is QSI_S_{ZoneID} and the value is “{v|r}:{1}:{2},” where “v” means visitor sampling, “r” means request sampling, variable 1 is the percentage (for the individual visitor), and variable 2 is the number of times the visitor has visited the site. | 1 Week |
| Prevent Repeated Display | This cookie is used to track whether we should display the Intercept on repeated user visits. It is formatted as QSI_SI_<id>_intercept (e.g., QSI_SI_5sPQdCDYYVYwQRv_intercept). | Defined based on intercept settings |
| Popunder Target Session | This cookie prevents multiple windows from crowding a client by checking if other Pop Unders are being displayed already, and preventing repeated display. | Length of session |
Who receives my data apart from Kantar GmbH?
- Within the community your comments and posts as well as the user name that you have chosen will be visible to the other members of the community. Among these members are employees of our client Mercedes-Benz Mobility AG who are observing and involved in the discussions.
- Please note, that our client Mercedes-Benz Mobility AG takes part in the Online Community and has full access and admin rights, as well as being able to inspect your screen, in order to directly discuss with you and other members of the community and to create surveys at short notice. Mercedes-Benz Mobility AG therefore can see your posts and other content provided by you within the Community.
- When we conduct our studies and provide our community we use service providers, which process personal data on our behalf. In particular we work with service providers which carry out the interviewing process or evaluate the interviews and with software providers. In addition we rely on providers, which work for us in the course of our general business operations and administration, e.g. providers for our IT-infrastructure.
- We have entered into data processing agreements with all our service providers in accordance with Art. 28 of the European General Data Protection Regulation. The service providers are hereby obliged to strictly follow instructions with regard to their data processing activities on our behalf. Where we send data outside the European Economic Area, we obtain suitable guarantees in order to guarantee the level of protection provided for by the European General Data Protection Regulation.
- The distribution of vouchers is carried out by Kantar’s service provider, Merit Incentives Europe Ltd., with whom we share the email addresses of winners. In this case, data is processed in the United Kingdom (UK). The European Commission has issued an adequacy decision, which has verified that an adequate level of protection for personal data is ensured in the UK. Please note that regarding the voucher and its redemption, the data protection information and conditions of the voucher provider shall apply.
- You may have come to our attention through a recruitment service provider (e.g. a panel of which you are a member). In this case, the recruitment service provider has invited you to register on our community. We will provide the recruitment service provider with feedback on your participation in the entry questionnaire and any registrations made on our community. The legal basis for the disclosure of the personal data required for this purpose is our legitimate interest in possibly compensating the recruitment service provider depending on the number of successful registrations in our Community. Furthermore, the comparison is necessary to ensure the quality of the recruitment and to prevent misuse (e.g. multiple registrations).
The purpose of this Online Community is to provide anonymised content of the discussions and surveys as part of our final report(s) to our clients and to the public. This could mean, that we use selected comments, statements and discussion posts and quote them in documents, reports and other media.
How long will my data be stored?
Your personal data will be processed for the above-mentioned purpose as long as the online Community is in operation and as long as you have not asserted a right to erasure.
As required by the statutory provisions and the standards DIN-ISO 27001, ISO 9001, ISO 20252, backups are conducted and archived for our electronic systems. They are stored securely for a stipulated period and protected from unauthorised access. After expiry of the storage periods, this data is finally deleted and the storage media destroyed.
What are my rights with respect to my personal data?
You may assert the following rights with respect to your personal data towards us
- Right of access
- Right to rectification
- Right to erasure (“Right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object
You also have a right of complaint to a data protection supervisory authority. You can file your complaint both with the supervisory authority in your country of residence or workplace and with the supervisory authority responsible for the person in charge in the respective federal state.
Whom can I contact if I have questions?
For all questions and requests on data protection you can contact: Data protection officer
Kantar GmbH
Landsberger Str 284
80687 Munich/ Germany
Email: datenschutz@kantar.com
If you have any questions concerning the community, please do not hesitate to contact the team at support.voice.uk@kantarcommunities.com.
Notification of Material Changes:
We keep our privacy policy under regular review and it may be amended from time to time. We will always have the most up-to-date policy on this web page. We will record when the policy was last revised.
Date created: 08/21/2020
Last revised: 01/10/2024